Return & Exchange

Dear Customer,

You can return or exchange your newly purchased product within 14 days from the date of purchase only if it is unused and in its original condition, with the original invoice / electronic and according to the following terms and conditions:

Product Condition	Return & Exchange Policy
The product is with the original packing, sealed and unopened.	Return and Exchange is accepted for all products (Except for the excluded products: see below)
The product is not working due to manufacturing defect.	Return and Exchange is accepted for all products The original box, Information booklet and all other accessories must be returned too, in addition to any other gifts, or any other offers that might have been included with the purchased product
The product’s original box was opened, and the original seal was removed, but the product is still unused.	The return or exchange of the product is accepted after deducting 30% of its value. The original box (without any damage), Information booklet and all other accessories must be returned too, in addition to any other gifts, or any other offers that might have been included with the purchased product.

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

Once we have received the unit back, we will process inspection for replacement or refund. Following inspection by our technician on product packing condition, complete accessories set and product technical check, line manager will approve/reject return for replacement or refund.

Replacement product will be shipped / handed-over to you following the mode of return and location selected. We will not replace a product with a different model, unless stock of original product is not available. In such circumstance, we will request your permission before processing.

Payment Refund Duration and Method:

• Paid amounts will be refunded with the same original payment method.
• Credit Card refunds might take 7 to 21 working days to be processed according to the customer’s bank

Excluded Products:

We apologize that we will not return or exchange the products utterly for the below cases only:

• The product has been used
• The product has been installed
• The products that are broken down or defective due to misusage (E.g. fracture, scratching, misuse, etc.), will be determined based on the product check that will take place by Easy Test team
• Computer Software

General Terms:

• For the bundle offers, the customer must return the full set, not partially, with considering that the products must be in their original condition.
• In case if the included gifts are used, we apologize that we will not return or exchange the product.

Last updated: 29-06-2024