Terms & Conditions

Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website.

If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Those who choose to access the website from outside of Egypt are responsible for compliance with local laws whenever applicable.

Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings, or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

You are prohibited from violating or attempting to violate the security of the website, including and not limited to:

• Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the website, overloading, and “flooding”, “spamming,“ mail bombing “or crashing".
• Sending unsolicited email, including promotions and/or advertising of products or services.
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability in most of the cases.

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website.

The website will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

We view the protection of your privacy as a very important community principle. We understand clearly that you and Your Information are one of our most important assets. We store and process Your Information on our servers rented from Hostinger Company that is protected by physical as well as technological security devices. If you object to Your Information being transferred or used in any way, please forward your request to customercare@easytestgroup.com or deem not to use the website.

We do not sell or rent Your Information to any third parties without your explicit consent.

According to the Personal Data Protection System in the Arab Republic of Egypt, EasyTest obtain the customers’ address from customers themselves for the purposes of orders home delivery or maintenance home visits.

Registration includes the information (Your Information) that you need to provide us to deal with us and to contact you as well. You agree that we may use (and update) your Information to manage your registration and control your identity during the online checkout process.

The details provided by you during Registration will be protected by our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means (contact us).

A customer has the right to modify his data partially or totally, and he can also modify and choose the desired electronic communication methods that he likes to receive. The customer has the right to erase his entire data of the personal account.

Customer can edit or erase any of his data through the following page (My profile).

As you buy from Easy Test store, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, Wahtsapp message and notifications from our website, unless you initiate a request to stop the advertising communication from Easy Test by SMS or Email.

As you use the website and communicate with us electronically, you also consent to receive any type of our electronic communication including Emails, Newsletters, SMS, Whatsapp message, and notifications from our website, unless you initiate a request to stop the advertising communication from Easy Test by SMS or Email.

You agree that any communication that we provide to you electronically satisfies any legal requirement, as in writing.

Easy Test obtains the basic customer information such as mobile number, email address, Name, or address from the customer solely while we do not obtain any information about customers from any external parties, we also do not obtain the customer’s information without their knowledge according to Personal Data Protection System in the Arab Republic of Egypt.

In case you want to stop receiving advertising communication from Easy Test, you can easily initiate a request by contacting us on our email customercare@easytestgroup.com, or by filling the request to stop the communication via this link.

Easy Test does not share the customers’ information with any external parties under any circumstances according to the Personal Data Protection System in the Arab Republic of Egypt.

We may monitor, record, store and use any telephone, email, or other electronic communications for training purposes, to check instructions given to us, and to improve the quality of our customer service.

Customers who complete product and/or seller reviews are providing extra with full ownership and license to re-publish their reviews in any marketing material and publish on the website and in marketing material without further customer consent based on the submission of the review.

We reserve the right, at our sole discretion, to limit the number of items selected per person, or order on ‘My shopping cart’, and the quantity limitation may be changed during the promotion periods.

The mentioned limitations may apply to orders placed by the same account, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

While the website strives to provide accurate product information (such as stock availability, pricing, product features, images, and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to marketing communication, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer and price available online or in-store.

Easy Test reserves the right to stop any special promotions on the website in case the quantities go out of stock, promotion duration expiry, or going out of stock with the gifts that come with the promotion.

If a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website team has the right, to either contact you for clarification or to cancel your order and notify you of such cancellation.

Stock availability and pricing are subject to change without prior notice.

All prices and services exclude VAT - unless stated otherwise.

Shipment processing dates depend on your order, city, and your payment type. Please note that Pre Orders might not match the standard shipping time shown on the product page.

Saving the environment, we do not ship paper invoices with the orders, you will receive a payment notification upon completing your order, and you will receive the electronic invoice via email within 48 hours from receiving your shipment.

Easy Test is not responsible for the data registered by the customers on the order, and this data can be modified only before the shipment starts. Once the shipment starts, the registered information cannot be modified and the delivery will be processed to the registered information of the order, otherwise, you can cancel the order and make another order with different information.

The product page is updated regularly based on the latest information. Delivery is also dependent on the customer accepting and arranging delivery with the courier or Easy Test delivery team.

The website provides the possibility to purchase product(s) and /or service(s) online and to set the payment online or in-store based on shipping and, delivery method available in Egypt. Payment transactions including authorizations and settlements will be in Egyptian Pound.

We accept the following modes of payment:

• For in-store payment transactions: bank credit cards / Meeza cards, debit cards, cash.
• For online payment transactions: bank credit cards (Visa, MasterCard), Meeza cards only through internet payment gateway service provider.

Purchases using credit cards cannot be refunded in cash, and refund is processed using the same original payment method of the invoice.

For online payment transactions, the customer will receive an order acknowledgment once the payment has been authorized. We do not hold any liability if payment is refused or declined by the credit card / Meeza card supplier for any reason. You should check your bank credit card / Meeza card supplier for that.

We do not store your credit card / Meeza card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We do not provide any of your payment information obtained via the web to other companies or individuals unless required by law.

Credit card / Meeza card details provided by you for benefiting from the online service must be truthful, valid and accurate and you shall use the credit card that is lawfully owned by you. The provided information will not be utilized or shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation, or court order.

The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or part of the order, we will inform you accordingly. A full or partial refund will be given -through credit card / Meeza card that you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Easy Test reserves the right to cancel the order due to any of the following reasons:

• Payment rejection.
• Customer delayed to settle the payment for his bill
• Customer no-show or delay for more than 7 days in collecting his (paid online) “Collect from store” orders.
• Wrong delivery address given by customer or wrong contact details due to customer is not reachable.

Cancelation by customer:

• In case if you ask for cancellation after shipping the order, cancellation fees may apply.
• You can cancel the order by rejecting to receive it or by dropping it to the nearest store.

In case if you need to return the product(s) which you have purchased online within 14 days of receiving the product, you can request a return/refund considering the exclusions mentioned below, and in condition of not using this product and it is still in original conditions with all accessories,, manuals and gifts (if any). Some charges might apply due to return.

Exclusions:

• ......, ....., .... machines, supplies and accessories are not subject to any return, replacement or refund, unless found Defective within (14) days.
• The product has been used
• The product has been installed
• The products that are broken down or defective due to misusage (E.g. fracture, scratching, misuse, etc.), will be determined based on the product check that will take place by Easy Test team
• Computer Software

Receiving the shipment with your order’s number from the courier is considered an acknowledgment that the shipment is in good condition and was not opened before delivery.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included.

We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection.

At our sole discretion, we may reject returns that do not match the above criteria.

For the Combined offers that contain set of more than one product, was purchased in a one-set offer, please be aware that the return policy accepts only to return the full set, not partially, with considering that the products must be in the original status.

Products sold by us are covered by manufacturer’s warranty. The minimal manufacturer’s warranty takes effect from the date of purchase. And Easy Test provides services with additional features (Easy Test Extra Warranty) available for many categories of products we sell.

You must check and read owner manual before using the product to make sure it meets all safety, security and electrical local requirements.

Unless specified, electrical products that se well are designed to work on 220-240 Volts. If you do not have appropriate installation to operate at this electrical voltage, we do not recommend you use the product. Products damaged due to use with wrong electrical sources and / or supplies will not be accepted under manufacturer’s warranty terms and conditions.

All products sold by us have received quality control approvals and are deemed to be functional when shipped by us. After (14) days from the date you receive the product, if there is any problem with the product, you can contact us to find out whether there is a possibility to maintain and repair the product or not.

You can register a complaint if the delivery promise is not fulfilled on time for your order, or the home delivery service is not met according to the official policy, as well as if the maintenance service that you requested is not completed on the agreed timelines according to the services terms and conditions, and also if the required product or its published specifications on our website are inaccurate, you can register a complaint by calling the contact center via our number +20-1000-616-771 during the following times (Week days from 10 am to 6 pm, except Friday & Saturday off), or by visiting the customer service center in our store during the official working hours.

When you register a complaint, a text message (Whatsapp) will be received that includes the complaint reference number, which you can use to follow up on the status using this number by reaching the call center employees or customer service at the store during our official working hours.

Please note that your complaint may take a maximum of 3 working days from the concerned department, and you will be contacted via the registered mobile number to the complaint, to inform you with the followed procedures to address your complaint, as well as the time required to complete the required procedures according to the related policy or service.

You can submit your refund request if the delivery is not fulfilled on time for your order, or the home delivery service is not met according to the official policy within a period that is not exceeding 15 working days, where you can contact the call center service via our number +20-1000-616-771 during the following times (Week days from 10 am to 6 pm, except Friday & Saturday off), or by visiting the customer service center in our store during the official working hours.

When you register a refund request, a text message (Whatsapp) will be sent that includes the reference number of the request, and you can follow up on the status of the request using this number with the customer service at the store during our official working hours.

Please note that the refund process will take a maximum period of 21 working days from the date of refund request.